Requirements:
- Candidate must possess at least a Bachelor's Degree in Engineering (Computer/Telecommunication) or equivalent.
- At least 3 year(s) of working experience in the related field is required for this position.
- Have skill in Intel and SUN hardware maintenance, SS7 and or Sigtran,TCP\IP networking and application protocols, oracle database, SQL, Redhat Linux and\or UNIX, shell scripting.
- Have product knowledge SMSC & SMS would be highly advantageous.
- Should be familiar with the customer maintenance contract, and responsible to provide service on SLA.
- Available on call 24 hours/7 days in case of critical issues reported by customer.
- Accustomed to working across multiple timezone.
- Able to work under pressure as well as with minimum supervision.
- Exceptional verbal and written English as a large portion of our communication is in English.
- 1 Full-Time and Contract position available.
- Provision of primary support for system malfunctions. installation activities including configuration problem, installation related problems, and post installation reconfiguration.
- Problem verification and problem classification as hardware, software or configuration problems.
- Swapping Field Replaceable Units least repairable units (FRU).
- Decoding of error messages and attempted provision of corrective action.
- Prime owner and focal point in case of Down Time.
- Leading DT/ Data loss events and RCA (Root Cause Analysis) follow up.
- Accountable for support KPI’s (Key performance indicators)
- Availability, SLA, NPR (Number of Problem Reported), Malfunction Customer satisfaction
Interested candidates who meets the requirements above should send their application letter, resume and latest colored paragraph to:
We appreciate all candidates that applied, but only shortlisted candidates that will be notified.
source: www.JobDB.com
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